I have already spoken to two Microsoft customer service agents since posting my question, and now have both their phone numbers. I will send them my comments by written letter - that is, of course, only if you don't mind me sending letters. I will print and attach your comment, and recommend you be sent for basic customer service training. I have to write the CEO of Microsoft Canada, Ms Janet Kennedy, in Toronto, Ontario, and the CEO of Microsoft USA, Mr.
The days of calling a toll free number to get free support are long gone.Ĭustomers will decide when there are be no more toll-free phone numbers, not you. Submitting a ticket is how you get support which is also "customer service".
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